Return Policy

 

14-Day Return Policy

  • We gladly accept returns on all items for a full refund within 14 days from time of delivery. Items must be unworn and have all original tags attached.

  • We kindly ask that you do not send your return using a personal shipping label. Please contact us at service@lilywinter.com to receive a label so that we are able to track your package for a faster return.

  • Please note returns must be postmarked within 7 days of receipt of your return authorization email. All returns postmarked after 7 days are subject to a $10 late return fee deducted from the total refund amount.

  • Your refund will be credited to the original method of payment with return shipping fees deducted.


Need to Request a Return? 

  • Please contact us at service@lilywinter.com to receive a return shipping label to be printed and attached to the original packaging.


How to Return

  • Items must include the gift box and canvas bag in its original condition. 

  • Please note returns must be postmarked within 7 days of receipt of your return authorization email.

  • You may drop off return packages with a Canada Post return label at any Canada Post location.


When Will I Receive My Refund? 

Please allow 7-10 business days for your refund to be processed from the time your return package has been received. 


How to Return a Gift

  • Please send an email to service@lilywinter.com and include the purchaser's name, order number, and the item(s) you wish to return.

  • Refunds on gift returns will be processed in the form of store credit. You may exchange for another item by using this credit to place a new order online.


 

Exchanges

Currently we do not offer exchanges on our items. 


Rules & Restrictions

  • We reserve the right to reject any returns that do not comply with the conditions above. If your package is not accepted, it will be sent back to you and a refund will not be granted.

  • Because the resolution and colour composition of each computer monitor, tablets and mobile device varies, we cannot guarantee the accuracy of the colours of products displayed on our website.